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Frequently Asked Questions

What is Office 365?
Microsoft Office 365 delivers the power of cloud productivity to businesses of all sizes, helping to save time and money and free up valuable resources. The Office 365 service offering combines the familiar Microsoft Office desktop suite with online versions of our next-generation communications and collaboration services: Microsoft Exchange Online, Microsoft SharePoint Online, and Microsoft Lync Online. Office 365 services are easy to administer and simple to use—with the robust security, reliability, and control you need to run your business.
Why do I need Office 365?
Microsoft Office 365 delivers the power of cloud productivity to businesses of all sizes, helping to save time and money and free up valuable resources. The Office 365 service offering combines the familiar Microsoft Office desktop suite with online versions of our next-generation communications and collaboration services: Microsoft Exchange Online, Microsoft SharePoint Online, and Microsoft Lync Online. Office 365 services are easy to administer and simple to use—with the robust security, reliability, and control you need to run your business.
Is Office 365 in the Cloud?
The Office 365 service offering is that and so much more! With some Office 365 plans, you have access to familiar Office applications that run locally on your PC and are downloaded, updated and licensed straight from the cloud. Those Office 365 service plans expand this experience by combining those Office applications with the latest versions of our cloud productivity services: Microsoft Exchange Online, Microsoft SharePoint Online, and Microsoft Lync Online. These services combine to provide you with the most comprehensive productivity solution for your business needs.
My business has advanced IT needs for robust security, reliability, and user productivity. What does Office 365 provide and how much does it cost?
At Microsoft, we believe that one size does NOT fit all, and customers want choices. That's why we offer a range of options from basic e-mail for $2 per user per month to a complete solution for $27 per user per month that includes full Office Professional Plus desktop software, along with Office Web Apps; the most advanced versions of Exchange Online, SharePoint Online, and Lync Online; phone support 24 hours a day, seven days a week; advanced IT controls; and full enterprise voice capabilities with Lync Server on premises (Plan E4 only).
I am a professional or small business. If I do not have IT experience within my small business, can I still use Office 365? How much does it cost?

Office 365 for professionals and small businesses offers a simple, monthly subscription to an easy-to-use set of web-enabled tools for small businesses, independent consultants and professionals.

Working with the business-class productivity tools people know and use today, Office 365 for professionals and small businesses provides virtually anywhere access to email, important documents, contacts, and calendars on nearly any device*. Subscriptions start at just $6 per user per month, and Office 365 is backed by powerful security features and a 99.9% uptime guarantee.

What are the system requirements for Office 365?
Office 365 will have new system requirements that customers and partners should note. Learn more about Office 365 system requirements.
What is the Trust Center?
Visit the Trust Center for security, privacy and compliance information for Office 365. Learn more >
What does it mean to work 'from virtually anywhere and on any device'?

The Office 365 service offerings enable you to work with email, documents, and data from virtually anywhere and nearly any device with a familiar productivity experience across PC, phone, and browser.

This means that an appropriate device, Internet connection, and supported versions of Internet Explorer, Firefox, or Safari browser are required. Access from mobile devices requires Wi-Fi capability or depends on carrier network availability. Some mobile functionality requires Microsoft Office Mobile 2010, which is included with specific releases of Windows Phones and Nokia phones. Office Mobile 2010 is not included in Office 2010 applications, suites, or Office Web Apps. There are some differences between the features of the Office Web Apps, Office Mobile 2010, and the Office 2010 applications.

* Access from mobile devices requires Wi-Fi capability or depends on carrier network availability.

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